Xurrent IMR (Zenduty)

Xurrent IMR(formerly Zenduty) is an end-to-end incident management platform that provides real-time alerts about critical events from your monitoring, ticketing and support systems and helps you manage incidents, delegate tasks inside Microsoft Teams and meet your SLAs.

Xurrent IMR integrates with over 100+ popular monitoring and ticketing tools, and helps Site Reliability Engineers, DevOps Engineers, IT Operations, and Support Teams in streamlining incident related communications and ensures a fast and effective resolution. Xurrent IMR helps you institutionalize modern incident management best-practises and ensures uninterrupted service for your customers.

Xurrent IMR manages the entire incident response lifecycle including alert correlations, incident roles, task delegation, communication management, root cause analysis, response automation and incident post-mortems.

Integration features include:

- Fully customizable notifications with on-call schedules

- Custom escalation policies to ensure incidents are acknowledged and resolved within SLA limits

- Incident roles and task templates to ensure effective delegation and elimination of chaos

- Personal and channel alerts for service-level incidents

- Intelligent alert context to accelerate RCA

- Custom alert routing rules

- Response automation for building self-healing systems

- Incident tags for classification of incidents

- Advanced team,service and user level analytics and reporting

To use this app, users needs to have an active Xurrent IMR account. Check out our documentation and integration details here - https://docs.zenduty.com/docs/MicrosoftTeams