M365 Enterprise Assistant
door NDS Infotech Ltd.
Integrated, Scalable & Intelligent Enterprise Assistant for M365
M365 Enterprise Assistant
Benefit by
ü Adopting & improving knowledge management & discoverability across the enterprise
ü Optimizing access & costs with helpdesk functions across the enterprise
ü Providing a rich & standardized employee experience solution
ü Rapidly scaling functions & resources to match needs
Features
Ø Cloud-based unified 24x7 helpdesk with unlimited and on-demand scalability
Ø Implement workflows across business functions to provide single point to access to all information & transactions
Ø Run existing workflows in compatible line of business systems (e.g., ServiceNow) directly without remodelling
Ø Implement long-running workflows and repeatable automated processes with ease
Ø Implement self-service full automation of processes with integration into scripting tools or RPA interfaces *
Ø Enable proactive insights into user work patterns & well-being using Microsoft Viva Insights (* available in Microsoft Teams)
Ø Conversational chat/voice interface using NLP with variations for adding traditional (menu-driven) interfaces also
Ø Multiple consistent touchpoints (web, mobile apps, messengers, voice assistants, email, and more) to enable the truly digital workspace
Ø Seamless integrations into line of business systems
Ø Continuous learning & improvement using intelligent rich analytics & usage insights
Ø Ease of governance with complete control of your data & resources