SignalZen
door MB SignalZen
AI-Assisted Live Chat for websites, with responses you can send directly from Microsoft Teams.
SignalZen connects your website's live chat to Microsoft Teams — so your support and sales teams can respond to visitors, manage tickets, and automate replies without ever leaving Teams.
Every new chat session from your website creates a dedicated thread in your chosen Teams channel. Your team replies directly in that thread, shares files, assigns teammates, and closes tickets — all from within Microsoft Teams.
Who is this for?
SignalZen is ideal for customer support teams, sales teams, and small businesses that already use Microsoft Teams and want to handle live website chat without switching to a separate tool. Whether you are a SaaS company, an e-commerce store, or a service business, SignalZen keeps your team in one place and your customers responded to in real time.
Key Features
- Real-time chat notifications — new visitor sessions appear instantly as threads in your Teams channel
- AI Copilot — automatically replies to visitors based on training data and instructions you define; operators can enable or disable it per conversation with a single button in Teams
- Smart routing — route chats to different Teams channels based on visitor attributes, page URL, or custom rules
- File attachments — visitors can send files, delivered directly into the Teams thread
- Saved Reply Templates — send pre-written answers instantly using shortcuts
- Teammate assignment — assign individual chats to specific operators without leaving Teams
- Auto Reminders — get notified about unanswered chats so nothing slips through
- Full visitor info — see visitor name, location, current page, and custom attributes in every thread
- Audit controls — open or close support tickets directly from Teams
- Widget controls — set your chat widget online, offline, or hidden via bot commands
- Teams user auto-creation — operators are automatically registered in SignalZen using their Teams avatar and email
Bot Commands
Type @SignalZen in any channel where the bot is installed to access commands:
- reply — send a saved reply by shortcut
- on / off — show or hide the chat widget on your website
- online / offline / default — control your team's availability status
- help — get links to documentation and support
Easy Setup
Connect SignalZen to Teams in minutes using the built-in setup wizard. We support website integration via HTML/JavaScript snippet, WordPress, Joomla, Drupal CMS, and Shopify. SignalZen also integrates with Zapier for workflow automation.
AI Copilot Disclosure
SignalZen's optional AI Copilot automatically generates replies to visitor messages based on training data and instructions you configure in the SignalZen AI Hub. AI-generated responses are clearly labeled "Operator AI Bot said:" in the Teams thread. Operators can disable the AI at any time per conversation. If you encounter any objectionable AI-generated content or have any questions, please contact us at info@signalzen.com — we review all reports and act on them promptly.
Get Started
Mogelijkheden van de app
- Gegevens via internet verzenden
- Deze app heeft toegang tot de persoonlijke gegevens van het actieve bericht, zoals telefoonnummers, postadressen en URL's. Andere items in je postvak kunnen niet worden gelezen of gewijzigd. Bekijk het privacybeleid van de ontwikkelaar voor meer informatie over hoe persoonlijke gegevens worden beheerd en verwerkt.