AI For IT

AI for IT, powered by the Kore.ai Agent Platform, delivers agentic automation for enterprise IT, streamlining service management, reducing ticket volumes, and enabling intelligent self-service across the digital workplace.

AI for IT includes 30+ automated IT workflows and 5+ pre-built agentic application templates covering password resets, access requests, incident resolution, service desk operations, and IT knowledge management. It reduces L1/L2 workload while improving resolution speed and employee satisfaction.

Employees, IT admins, and support agents can resolve IT issues using AI-powered search, guided workflows, and automated actions, minimizing reliance on traditional ticket queues.

Microsoft + Kore.ai: Better Together for IT

AI for IT integrates with Microsoft 365 Copilot, Teams, and the AI for Work assistant, enabling employees to resolve IT issues directly within their workflow. Integrations with ServiceNow, Okta, SailPoint, and Nexthink unify IT service management, identity, and endpoint intelligence.

Key use cases

• Access and identity management

• Incident and request management

• Password resets and account unlocks

• Knowledge management

• Ticket routing and assignment

• Endpoint remediation

• Outage notifications and resolution support

Business impact

• 4.6M support minutes handled via AI

• 70% IT inquiry resolution rate

• 25% reduction in support call volume

• 20% increase in self-service containment

• Multilingual support across 34 languages

• 4,000 daily active users