Ever thought about making your Zendesk workflow even more efficient and seamless? Integrate Zendesk with SharePoint via adenin and sit back as we take your productivity to the next level. With this integration, you can embed Zendesk API data right into your SharePoint as a web part, or Viva Connections Adaptive Card Extension (ACE) and enjoy a more unified Microsoft 365 experience.

✅ Display your Zendesk data right within SharePoint with a custom web part

✅ Enjoy a seamless experience within your Microsoft 365 environment

✅ Redefine productivity by viewing and creating tickets from a single place

✅ Make life easier for developers with a platform that's customizable, yet simple to use

Frequently asked questions about SharePoint Zendesk integration

What data sources are available for Zendesk?

Zendesk provides the following 2 data sources: Create Ticket (Create a new ticket for your Zendesk account) and Tickets (See tickets from your Zendesk account)

Is the Zendesk integration free?

Yes, SharePoint is one of the channels built-in into adenin

What is adenin?

Adenin is a platform that integrates all kinds of work apps into a personal dashboard as well as your other work applications, such as intranets or chatbots. Bear in mind that, even though channels such as SharePoint are free, the use of adenin (including using data from Zendesk) incurs usage charges according to your plan. See the pricing page for details →

Who is the Zendesk integration for?

adenin’s SharePoint connector is a popular choice for Customer Service, IT and Sales teams at small to large organizations. The data sources that are built into Zendesk (see above) are incredibly simple to integrate into SharePoint and don't require any technical know-how. The adenin platform completely handles authenticating with Zendesk and then loads your data into an Adaptive Card layout that, in turn, will be embedded into SharePoint.

Do I have to be a developer to use the SharePoint integration with Zendesk?

No, the integration is designed to help busy managers stay on top of their various workplace applications, where Zendesk is just one of many examples (see others). As such, we designed many tools that reduce the amount of coding expected of users: Starting with the Zendesk integration, which you can set up yourself in just a few, completely code-free, steps (see instructions).

Then with the built-in Card designer we automatically generate a layout from your Zendesk data. You could tweak this further in the low-code designer, either yourself if you have some HTML-related skills, or with a little help from us – just reach out to one of the team.

Lastly, there will be the SharePoint integration which is self-explanatory to install. Just check the installation instructions for more details.

How does adenin ensure my Zendesk data is safely delivered to SharePoint?

We use the secure OAuth standard which means you authorize adenin accessing your Zendesk data and in turn authorize us to share this data with SharePoint. Both of these authorizations can be revoked by you at any point through the Linked accounts menu (requires user account). No data is ever stored on adenin servers, instead it is directly sent to the client (in this case SharePoint) who will treat it in accordance with their privacy policy. Please also check out our Privacy Policy for more details.

What SPFx components are included in this?

The Zendesk integration includes a SharePoint web part, SharePoint full page and Viva Connections Dashboard card (Adaptive Card Extension).

Zendesk integration by adenin

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