Messaging for Dynamics 365 Customer Insights now empowers all customer journey steps, from onboarding to loyalty, over WhatsApp, RCS and Viber. Using AI and natural language input, you can create trigger-based customer journeys across various touchpoints, fostering relationships from prospects to sales and support.

Reach clients at every touchpoint of the customer journeys via RCS, Viber and WhatsApp

Send WhatsApp, RCS and Viber messages from Microsoft Customer Insights - Journeys. Deliver rich media on WhatsApp, RCS and Viber messages.
Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click. Use AI-powered recommendations for content, to drive relevant actions.
WhatsApp and Viber rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to ensure they stand out like images, videos, and URLs.
Receive inbound messages and orchestrate customer journeys based on message keywords.
Real-time reporting and analytics. Track messages and create actions based on delivery reports.
SMS failover. In case WhatsApp and Viber messages are not delivered, ensure failover with native SMS integration.

Boost marketing campaigns with Infobip WhatsApp, RCS and Viber for Microsoft Dynamics 365 Customer Insights - Journeys

Onboarding. Send your new customers a welcome message.
Promotional messages. Send promotional offers to your customers, and respond in real-time.
Loyalty status. Inform customers about their new unlocked benefits.
Churn prevention. Engage with your customers and lower your churn rate.

Case studies

Unicef. 33.3% decrease in churn rate, and 7.8% retention increase.
Bolt . 40% increase in conversion rates.
DPD. 20% cost optimization on delivery and contact center.

Why Infobip?

Most connected communication platform in the world with more than 800 telecom direct connections.
Directly connected with all the major messaging app providers like META, Viber and many more.
Named as a Leader in the 2024 Gartner Magic Quadrant for CPaaS.
Named as one of the World's Most Innovative Companies of 2024 by Fast Company.

Prerequisites

Set up your own Infobip account, quick and easy, to send Viber and/or WhatsApp messages
Microsoft Dynamics Insights - Journeys solution

Pricing

Separate messaging plans apply for RCS, Viber and WhatsApp. It's a simple pay-as-you go model per sent message. Top-up your account and start sending messages right away. No commitment or hidden fees.

Free trial

Create an Infobip account here for free.

Messaging for Dynamics 365 Customer Insights - Journeys

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