8x8
oleh 8x8 Integrations
Enhance 8x8 Calling, Messaging, and Customer Engagement in Microsoft Teams
Bring reliable voice, SMS, fax, and customer engagement capabilities into Microsoft Teams with 8x8’s enterprise-grade communications platform.
The 8x8 for Microsoft Teams app helps licensed 8x8 users stay productive—whether you're managing business calls, responding to messages, or engaging with customers.
Key Capabilities
- Access 8x8 voicemail, view transcripts, and listen to call recordings
- Manage call queues, call forwarding, and 8x8 contacts
- Send and receive SMS¹, MMS¹, and internet faxes with optional AI writing tools
- Start outbound external calls powered by 8x8²
- Streamline access with Microsoft Entra single sign-on (SSO)³
- Elevate customer engagement and agent productivity with 8x8 Engage⁴
Requirements:
- 8x8 X Series license
- Microsoft Teams license
Notes:
¹ Available in select countries.
² Users without Microsoft Teams Phone Standard licenses can start PSTN calls in Teams through 8x8, which opens a call popup from 8x8 Work. Users licensed for Teams Phone and 8x8 Voice for Microsoft Teams can make and receive PSTN calls through the native Calls app in Teams.
³ Requires Microsoft Entra SSO configuration.
⁴ Requires 8x8 Engage license.
Keupayaan Aplikasi
- Boleh menghantar data melalui Internet
- Aplikasi ini boleh mencapai maklumat peribadi pada mesej aktif, seperti nombor telefon, alamat pos, atau URL. Item lain dalam peti mel anda tidak boleh dibaca atau diubah suai. Semak dasar privasi pembangun untuk maklumat lanjut tentang cara maklumat peribadi diurus dan diproses.