8x8
izdevējs 8x8 Integrations
Enhance 8x8 Calling, Messaging, and Customer Engagement in Microsoft Teams
Bring reliable voice, SMS, fax, and customer engagement capabilities into Microsoft Teams with 8x8’s enterprise-grade communications platform.
The 8x8 for Microsoft Teams app helps licensed 8x8 users stay productive—whether you're managing business calls, responding to messages, or engaging with customers.
Key Capabilities
- Access 8x8 voicemail, view transcripts, and listen to call recordings
- Manage call queues, call forwarding, and 8x8 contacts
- Send and receive SMS¹, MMS¹, and internet faxes with optional AI writing tools
- Start outbound external calls powered by 8x8²
- Streamline access with Microsoft Entra single sign-on (SSO)³
- Elevate customer engagement and agent productivity with 8x8 Engage⁴
Requirements:
- 8x8 X Series license
- Microsoft Teams license
Notes:
¹ Available in select countries.
² Users without Microsoft Teams Phone Standard licenses can start PSTN calls in Teams through 8x8, which opens a call popup from 8x8 Work. Users licensed for Teams Phone and 8x8 Voice for Microsoft Teams can make and receive PSTN calls through the native Calls app in Teams.
³ Requires Microsoft Entra SSO configuration.
⁴ Requires 8x8 Engage license.
Programmu iespējas
- Tā var nosūtīt datus, izmantojot interneta savienojumu.
- Šī programma var piekļūt aktīvajā ziņojumā iekļautajai personas informācijai, piemēram, tālruņa numuriem, pasta adresēm un vietrāžiem URL. Citus vienumus jūsu pastkastē nevar lasīt un modificēt. Lai iegūtu sīkāku informāciju par personas datu pārvaldību un apstrādi, iepazīstieties ar izstrādātāja konfidencialitātes politiku.