Customer Engagement for Teams

TL;DR:

Solgari transforms Microsoft Teams into an AI-optimised customer engagement platform. Enable every employee to handle voice, chat, SMS, WhatsApp, Facebook Messenger, Line, WeChat, and email – all within Teams. Go live in under 24 hours, built on Azure and integrated with your CRM. No new infrastructure. No retraining. No rip-and-replace.

What Is Solgari?

Solgari turns Microsoft Teams into a company-wide CX platform. Any user – not just contact centre agents – can manage omnichannel conversations and AI-generated insights directly from Teams, with full compliance and CRM connectivity.

Who Is It For?

• Microsoft-first organisations seeking scalable, secure CX
• Businesses needing rapid AI rollout without tool sprawl
• Teams aiming to unify customer-facing comms across departments

Why Buyers Choose Solgari

• Deploy Fast: Go live in hours via Azure Marketplace
• Microsoft Native: Built for Teams, M365, Azure, and D365
• AI-First: Auto-summary, translation, transcription, sentiment detection, and generative AI chat
• Organisation-Wide Usage: Lite licences cover 75–95% of users at ~10% of Enterprise cost
• CRM-Integrated: Seamlessly connects to D365, Salesforce, HubSpot, ServiceNow, or standalone setups
• Compliance Ready: Hosted on ISO-certified Azure, GDPR-ready, with enterprise-grade security

How It Works

• Interactions across voice, SMS, chat, social, email – all within Microsoft Teams
• AI summarises conversations and feeds insights to CRM and other AI tools
• Solgari Copilot and GenAI Chat available out of the box
• Supervisor dashboards manage queues, sentiment, and team performance
• Lite users access full interaction history, reporting, recording, and AI support

Plans

Enterprise / Pro – Ideal for Sales and Customer Service Teams

• Voice, SMS, chat + optional social channels
• Full recording, archiving, and compliance
• AI Copilot and Chat included
• Advanced routing, IVRs, outbound campaigns
• Supervisor dashboards, analytics, campaign management

Lite – Ideal for Subject Matter Experts and Knowledge Workers

• Voice + SMS + optional social channels
• AI Copilot assistance
• Interaction history, reporting, optional compliant recording
• No contact centre infrastructure needed

FAQs

• How long is setup? Go live in hours – no integration project needed.
• What’s unique? Teams-native platform with omnichannel, AI, and CRM insights in one.
• Can employees outside customer service use it? Yes – Lite plans enable voice, messaging, recording, AI, and reporting for any user.
• Which CRMs are supported? D365, Salesforce, HubSpot, ServiceNow, or use standalone database.

Why Now?

• Buyer journeys are AI-led and sales-rep-light – Solgari supports this natively
• Most employees aren’t in contact centres – Solgari empowers them too
• Microsoft-native solutions scale faster and integrate deeper

Available via Microsoft

• Certified for Microsoft Teams and Microsoft 365
• Buy via Azure Marketplace, CSPs, or Microsoft field sellers
• Deployed in 40+ countries across finance, healthcare, government, and more

Get Started

Request a demo  or visit www.solgari.com . Buying via Azure? See our marketplace buying instructions