Dynamics Telephony

Compatible with ALL telephone systems

 - Auto-logging all phone activity in CRM 

- Progressive dialer based on CRM Queues = 40% contact rate increase 

- Personal autodialer - Inbound CRM screen pop based on caller's phone number 

- Click to dial from anywhere in CRM 

- Call-back calendar tool ensures no appointment is missed 

- Real time CRM dashboard to monitor agents and phone activity 

- Management dashboards for time and activity analysis 

- Call recording link in Dynamics 365 - Voicedrop 

- leave pre-recorded message in voicemail box 

- All statistics stored in Dynamics 365 

- Any phone system -e.g. Avaya, Cisco, RingCentral, 8x8, TAPI, SIP, .

- Embedded softphone (ans, hang-up, transfer (blind and consult), conference, hold) 

- No server required 

-CRM 2011 RU8 to latest. 

Flexible to fit any call center: pop based on queue, DNIS, developers API, workflow triggers, inbound result codes, advanced phone number algorithm, multiple CRM instances, phone book, Progressive dialer for outbound campaigns features: auto-load items for agents, auto-dial, auto-reschedule no-answers/busies/voicemail, auto-log notes in CRM, unlimited outcomes, workflow integration, full statistics, easy campaign load (from CRM, file or web), real-time display