https://store-images.s-microsoft.com/image/apps.22477.3e67bca8-cefc-4f21-8bda-ec55449541e3.e0f0253a-735f-4e70-b2a9-b8373f687b61.fdc5e4cf-75e4-4460-a98a-0a8dc251eeee

Exotel Conversation Quality Analysis

Exotel 에 의해

Azure 혜택 적��격

Exotel’s AI CQA tool improves multilingual insights, compliance, and agent performance seamlessly.

What We Can Offer You

  1. Adaptability to Changes- Score agent performance with AI against your customized KPIs to align with your goals.

  2. Multilingual Conversation Analysis- Analyze interactions across diverse languages, improving global customer service.

  3. Data-driven Insights- CQA reveals customer sentiment and pain points, driving data-driven enhancements. It also identifies recurring issues, guiding product and service improvements.

  4. Performance Benchmarking- Compare agent performance over time and against industry standards to drive continuous improvement.

  5. Compliance Monitoring- Ensure regulatory and policy adherence, mitigating risks and securing compliance.

  6. Seamless Integrations- Integrate with a knowledge base, contact center, and other communication platforms effortlessly to avoid disruptions and streamline quality management workflow.

한눈에 보기

https://store-images.s-microsoft.com/image/apps.44166.3e67bca8-cefc-4f21-8bda-ec55449541e3.e0f0253a-735f-4e70-b2a9-b8373f687b61.3581bcef-1455-4a68-910b-b7c9c7005162
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https://store-images.s-microsoft.com/image/apps.44166.3e67bca8-cefc-4f21-8bda-ec55449541e3.e0f0253a-735f-4e70-b2a9-b8373f687b61.3581bcef-1455-4a68-910b-b7c9c7005162
https://store-images.s-microsoft.com/image/apps.62352.3e67bca8-cefc-4f21-8bda-ec55449541e3.e0f0253a-735f-4e70-b2a9-b8373f687b61.10b7505e-aa64-4ea1-a10c-213039ac19fd
https://store-images.s-microsoft.com/image/apps.2528.3e67bca8-cefc-4f21-8bda-ec55449541e3.e0f0253a-735f-4e70-b2a9-b8373f687b61.229208ce-dbf5-414a-8f43-6390ffa56ed2
https://store-images.s-microsoft.com/image/apps.5978.3e67bca8-cefc-4f21-8bda-ec55449541e3.e0f0253a-735f-4e70-b2a9-b8373f687b61.78f618f3-61de-4132-9ea1-d3fdc47ec873