Many organizations use TOPdesk to manage incidents and change requests, while development teams work in Azure DevOps. Without integration, information often needs to be transferred manually between teams. This results in duplicate administration, delays and an increased risk of errors.

The TOPdesk - Azure DevOps integration connects both systems and automatically synchronizes information between service and development teams. This ensures everyone works with the latest information, while users remain informed throughout the process.

Bi-directional synchronization between TOPdesk and Azure DevOps

The integration between Azure DevOps and TOPdesk works in both directions.

• Create Azure DevOps work items directly from TOPdesk notifications.
• Create TOPdesk incidents and change requests from Azure DevOps.
• Synchronize updates automatically between both systems.
• Transfer relevant information, including comments and attachments such as screenshots.

Benefits of the integration

The integration between TOPdesk and Azure DevOps offers organizations significant benefits:

• Reduce manual work - Eliminate duplicate administration and reduce the need for manual handovers between teams.
• Improve collaboration - Ensure service and development teams always work with the same up-to-date information.
• Accelerate incident and change resolution - Streamline communication and processes to resolve incidents and implement changes faster.

Designed for organizations using TOPdesk and Azure DevOps

The TOPdesk - Azure DevOps integration was developed by Delta-N and is based on the SaaS versions of both software products. More than 70 organizations in the Netherlands and abroad use this integration to streamline collaboration between service and development teams. Delta-N is both an official TOPdesk Partner and a Microsoft Solutions Partner.

Pricing and subscription plans

A one-time setup fee of $3,200 applies in addition to the selected subscription plan.

• Standard: Integration between one TOPdesk environment and two Azure DevOps projects.
• Standard Plus: Includes the Standard integration plus 10 hours of consultancy and support.
• Enterprise: Integration between one TOPdesk environment and unlimited Azure DevOps projects, including 10 hours of consultancy and support.