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Salesforce IT Service

salesforce.com에 의해

Empower employees to automate their work and deliver superior experience

Conversational, Agent-First Resolutions that drive productivity, reduce costs, and delight employees.

Imagine a world where employees no longer log into portals or submit endless tickets. With the Salesforce IT Service app, that world is here.

  • Conversations are resolved faster, 24/7, and proactively

  • Workflows move from manual to automated

  • Employees can resolve complex and simple tasks, and execute actions and workflows

  • Every interaction delivers higher satisfaction and improves user productivity

  • Human-in-the-loop guardrails ensure secure and trusted automation

Built on Salesforce’s trusted Agentforce platform and seamlessly integrated with Microsoft Teams, this app enables employees to get help directly within the flow of work.

You’ll transform your organization with:

  • Faster resolution for employees

  • Reduced IT costs through automation

  • Delighted employees with modern, conversational experiences

  • Easy setup and deployment with Salesforce and Microsoft Teams

With Agentforce’s trusted AI capabilities, employees can:

  • Access relevant knowledge

  • Create tickets for issues they are facing

  • Request catalog items

NOTE: This app requires an active Agentforce IT Service subscription. Know more.

앱 기능

이 앱을 사용하면
  • 인터넷을 통해 데이터를 보낼 수 있음
  • 이 앱은 전화번호, 주소 또는 URL과 같은 활성 메시지의 개인 정보에 액세스할 수 있습니다. 사서함의 다른 항목은 읽거나 수정할 수 없습니다. 개인 정보가 어떻게 관리되고 처리되는지에 대한 자세한 내용은 개발자의 개인정보처리방침을 확인하세요.

한눈에 보기

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