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Ticket Request

Avalora Tecnologías de la Información에 의해

The add-in allows users to create and submit tickets to Proactivanet easily from Outlook.

The Outlook add-in allows users to create and submit support tickets to Proactivanet easily, without needing to access the ITSM portal. It generates a preconfigured ticket, obtaining information from the email, which streamlines communication with technical support teams.

In order to use the add-in, you must have an active Proactivanet subscription. For further information, please visit: www.proactivanet.com

Ticket Request is designed for organizations that use Proactivanet as their incident or request management system and wish to enhance the user experience by enabling issue or request reporting directly from Outlook.

You can download the add-in configuration manual: Doc

The add-in is fully customisable and can be adapted to the requirements of each company.

For further information, please contact Avalora through the following channels:

앱 기능

이 앱을 사용하면
  • 인터넷을 통해 데이터를 보낼 수 있음
  • 이 앱은 본문, 제목, 보낸 사람, 받는 사람, 첨부 파일 정보와 같은 활성 메시지의 개인 정보에 액세스하고 개인 정보를 수정할 수 있습니다. 이 앱은 이 데이터를 타사 서비스에 보낼 수도 있습니다. 사서함의 다른 항목은 읽거나 수정할 수 없습니다.

한눈에 보기

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https://store-images.s-microsoft.com/image/apps.4363.3bc47770-d33d-4623-899b-207476c07398.0e74df4b-ecad-40f4-9124-29fe5798cd87.45843c2c-d88a-4939-9dba-bb988ba83624.png
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