Unaric Voice

Unaric Voice Add-In for Microsoft Teams

Automatically log every Teams call in Salesforce.

With Unaric Voice’s Add-In for Microsoft Teams, all incoming and outgoing Teams calls are automatically logged in Salesforce, complete with call details and related contact information, even when users aren’t signed in to Salesforce.

Get a complete, real-time view of every customer call while eliminating manual data entry for your sales and service teams.

Key Benefits

1. Save time manually updating Salesforce

Automatically log Microsoft Teams calls in Salesforce without switching apps. Reduce time spent manually updating Salesforce after calls to zero.

2. Enrich Salesforce with complete call data

Keep communication histories accurate, rich, and up to date. Use call data to enhance customer experiences and business intelligence.

3. Remote and mobile-friendly

Remote and mobile users can log calls from any Teams client - desktop, browser, or mobile - capturing customer call data in Salesforce anytime, anywhere.

Use Cases

Sales Teams

Sales reps use Unaric Voice to automatically log every prospect call in Salesforce without leaving Microsoft Teams.

This ensures a complete record of every interaction, helping teams:

- Track conversations, notes, and follow-up actions effortlessly

- Manage pipelines more effectively

- Leverage deeper customer knowledge to improve the sales experience

- Eliminate manual Salesforce data entry.

Customer Service Teams

Support and service agents rely on Unaric Voice to automatically log every customer interaction. This provides instant access to complete communication histories, enabling teams to:

- Resolve cases faster with full context at hand

- Deliver smoother, more personalized customer experiences

- Prevent data gaps caused by missed or incomplete entries

Sign up here

To use this app, users must have an active Unaric Voice account.

Outlook Unaric Voice App

Microsoft Teams client is mandatory to receive and make calls in addition to Outlook Unaric Voice app.

For sign up information or to request access, please contact Unaric Voice | Book a Demo - https://www.unaric.com/unaric-voice/demo

For more information, please check Unaric Voice Help - https://docs.unaric.com/voice-for-microsoft-teams