Biggy

Biggy, the BigPanda AI Incident Assistant, is your always-on partner for incident management. Leveraging advanced AI, it provides real-time insights, automates routine tasks, and offers context-aware assistance for swift incident resolution. Biggy is built on a foundation of real-time insights from ITSM systems, observability tools, runbooks, knowledge bases, and past incidents that allows teams to act quickly and confidently.

When issues arise, Biggy uses AI to automatically brings the right experts together, spins up communication channels, and keeps updates synced across chat, calls, and tickets. It accelerates investigation by surfacing the “hidden knowledge” that often slows teams down: historic troubleshooting steps, relevant runbooks, knowledge base articles, and even undocumented fixes captured in past incidents and postmortems.

By streamlining coordination and surfacing critical insights, Biggy transforms incident response from reactive firefighting into a faster, smarter, and more collaborative process.

Details to help get started using Biggy are on our docs page: https://docs.bigpanda.io/en/introduction-to-bigpanda-ai-incident-assistant.

In order to use this app, you need to have an active BigPanda AI Incident Assistant account.

For support, contact us at support@bigpanda.io.