AskNicely

Transform Your Team's Approach to Customer Feedback

The AskNicely integration lets you harness the power of customer feedback within your Microsoft Teams environment. This connection brings real-time customer insights into your daily workflows, enabling your team to respond swiftly and effectively.

Key Features

View Customer Feedback in Microsoft Teams

Streamline your team's efficiency by viewing all customer feedback directly in a designated Microsoft Teams channel. You can send all feedback to a single channel or route feedback to multiple channels for different teams or locations. Keep your finger on the pulse of customer satisfaction without ever leaving the Teams environment.

Add Internal Notes to Feedback

Enhance collaboration across departments with the ability to add internal notes to customer feedback. Notes added in Microsoft Teams will sync with AskNicely, and vice versa, keeping all team members aligned.

Reply Directly to Customer Feedback

Empower your team to take immediate action by replying directly to customer feedback from within Microsoft Teams. This direct line of communication speeds up response times and helps improve customer satisfaction by addressing their concerns promptly and efficiently.

Run AskNicely Workflows from within Microsoft Teams

Activate AskNicely workflows directly from within Microsoft Teams to automate your customer service processes. Trigger specific actions based on feedback scores or comments, ensuring that your team remains proactive in enhancing customer experiences. Whether it's sending thank you messages, coupons, or escalation notices, do it all without switching apps.

Get Started Today

Integrate AskNicely with Microsoft Teams and turn every customer interaction into a growth opportunity. Equip your team with the tools they need to act quickly, collaborate effectively, and deliver excellence in customer service. Start leveraging the power of real-time feedback today and drive meaningful improvements in your business.

Microsoft Teams users need an active AskNicely account in order to use the app. Your admin may need to enable the AskNicely app for your Microsoft Teams account. This integration is

only available on some AskNicely plans.

Survey responders do not need an AskNicely account.

Need help? Visit https://www.asknicely.com/support

New to AskNicely? Visit https://www.asknicely.com and request a demo