Chime V5 SaaS 5 Agent Premium Nov 2025
作成者: INVITRIX, LLC dba Instant Technologies
Chat based service desk with AI self service, human handoff, ticketing, KB, and MS Teams Integration
Chat service to connect employees with your service desk and AI solutions using Microsoft Teams
November 2025: Microsoft 365 Certified Application to solve employee problems and connect employees with your service desk directly from Microsoft Teams - using chat and a pinned application. Use chat to route employees to experts, agents, and provide self-service and KB lookups before contacting live agents all directly from Microsoft Teams
Quickly deploy an internal, or external, chat service to provide human escalation, custom AI with self-service, a ticketing service to track issues, and integration with Microsoft Teams
Build a modern service desk by providing real time chat services, access simple or complex chat workflows, and leverage FAQ and KB content to resolve common problems and questions
- Route Chats to Agents using Human Handoff: Route employees to your service desk agents, access agents with priorities, connect with agents using VIP or custom routing, or provide L1 to L2 escalation
- Create AI Chat Workflows: Deploy custom chat workflows to search FAQs, integrate with customer AI services, and track service desk workflows using live chat. Chat workflows may use adaptive cards, a custom KB and FAQs, or provide custom routing based on VIP, employee title, or other properties
- Integrated Ticketing service to track and resolve issues - assign tickets to agents or a group of agents (and agent list). Receive email updates to track ticket status and view tickets on interactive dashboard
- Full Knowledge Base (KB): Create custom FAQs and knowledge base articles to provide AI self-service options and deflect common inbound questions.
- AI Services: Leverage Azure AI and layer AI services such as keyword lookup, summary, and other Azure Open AI services as they continue to evolve.
- New MCP Server Support: Connect to common MCP servers and extend the AI chat features.
- Provide Employee Training Using 600 + Videos: New integration with KnowledgeWave (requires additional subscription to KnowledgeWave product) provides Training as a Service - all within Microsoft Teams
- Custom web clients are provided and can be custom branded with your company theme and graphics
- Enable employees to
- Find answers to frequently asked questions
- Transfer to live human agents including L1 to L2 escalation
- Use AI and your custom KB to solve common employee issues - the KB is included and enables you and your team to upload and create your own FAQs which are used by the AI service
- Ask about company policies or HR questions
- Ask about company hardware or hardware replacement policies
- Connect to subject matter experts (SME) in real time using Microsoft Teams or custom web chat clients
Note: This will provision a SaaS solution providing back end services. A Chime V5 application is available for Microsoft Teams that provides end user integration with Microsoft Teams.
A 30 day free evaluation allows a full POC prior to purchase - the POC includes support when required as well as customization and onboarding.
Please contact support@instant-tech.com for support.
Learn more about Instant Chime V5 visit https://chimev5.com.