Infobip Cloud Contact Center Solution | Conversations
作成者: Infobip d.o.o.
Provide the best service with a cloud contact center solution
Drive efficiencies, provide a personalized customer experience, and empower agents to perform at their best with a cloud contact center solution that supports engagement on all the channels your customers use.
Provide the best contact center service on every channel
- SMS
- RCS
- Viber for Business
- ViberBots
- Messenger
- Voice calls
- Video calls
- LiveChat
- Telegram
- Google Business Messages
- Social Media (Facebook and Instagram Posts, Twitter, Google Play Store)
- Instagram Direct Messaging
- KakaoTalk
- Line
- Apple Messages for Business
Fast and contextualized support
Interact with your customers over the channels they love. Unify your communication and deliver great customer experiences that will increase satisfaction and retention.
Happy employees – happy customers
Equip your team to do their job in a smart way by having all the information that they need at their fingertips. An all-in-one solution in one workspace, improving the employee experience and performance.
Let the work flow
Use accurate data insights to improve both operations and business. Automate repetitive tasks with easy-to-set-up workflows. Bring context directly to the agent panel reducing resolution time.
Work from anywhere
Easy to scale, fast to onboard, and simple to use. Your agents and field support can provide customer service from their desktop or on the go with Infobip Conversations’ mobile app..
Custom Offering
Are the offered packages not suited to your needs? Would you like to bundle other services? Contact us and our experts will configure a custom offer for your business.