Dynamics 365 Field Service: 1-Day Assessment

This assessment will focus on your business and assist you to better understand the wide range of techniques and tools available to the modern business to help you to manage your field service requirements, improve customer satisfaction levels, and improve first time fix rates. It will look at reactive and proactive servicing, and will help you to understand how you can transform the client's view of your service operations, and how your can optimise the value generated from your Field Service Organisation. Morning Agenda
Discovery, USPs and Consensus 2 hours

• Imagine a future state for your business
• Explore what that transformation could mean for your business
• Understand the current priorities and challenges
• Identify the key initiatives that will support these objectives
• Highlight the top initiatives that will bring in the highest value in the shortest time

Afternoon Agenda
Best Practice Field Service 2 hours

• See modern Connected Field Service in action
• Learn how it can address your priorities and challenges
• See if it meets your top initiatives
• Envisage how it could meet your “future state” objectives
• Discuss and plan how to achieve your future state transformation