CentrePal

Turn Microsoft Teams into your complete contact centre & receptionist console. CentrePal delivers enterprise-grade customer engagement without the complexity.

Transform how your organisation handles customer service. CentrePal brings award-winning contact centre and attendant console capabilities directly into Microsoft Teams, empowering your customer service and helpdesk teams to deliver exceptional experiences from the platform they already know and trust. As a Microsoft Teams Certified Contact Center solution using the Extend Integration Model, you get seamless native integration with enterprise-grade reliability.

✅ ISO 27001 Certified | ✅ Microsoft Teams Certified - Extend | ✅ Award-Winning Solution

Unified Customer Engagement That Works

One Workspace, Complete Focus Your agents thrive in a unified Teams environment with every tool they need in one place. Eliminate disruptive context switching and keep the focus where it belongs – on your customers. Deep integrations with leading CRMs (Salesforce, Dynamics 365) and ITSM tools like Jira Service Management provide the complete customer view your teams need to deliver personalised service.

Enterprise Agility, Teams Simplicity Support hybrid and remote work effortlessly. Scale your team instantly by turning any staff member into an agent during peak demand. Streamline internal helpdesk operations while maintaining the familiar Teams experience your organisation already depends on.

Contact Centre Features That Rival Standalone Solutions Get enterprise-ready capabilities natively integrated with Microsoft Teams: omnichannel communication, intelligent routing, compliance recording, and real-time analytics. Every channel – voice, email, chat, SMS, and collaboration – accessible through one familiar interface.

Deployment Without Disruption

Access-Agnostic Flexibility Deploy rapidly and scale effortlessly regardless of your telephony setup. Whether you're using Operator Connect, Direct Routing, or Calling Plans, CentrePal adapts to your existing infrastructure.

Proven Excellence Finalist for UC Today's Best Customer Engagement Solution and recognized as one of Australia's Most Promising Tech Companies by CIOReview Magazine. Join the growing number of organisations transforming their customer engagement with CentrePal.

Ready to see how CentrePal transforms customer service within Microsoft Teams? Request your demo today and discover why leading organizations choose CentrePal for customer engagement that simply works.

In order to use this app, your company must have a valid CentrePal subscription. Please contact one of our trusted channel partners orcontact us for more information.