Nexus365Desk

Nexus365Desk is the IT Service Management platform that lives where your work already lives — Microsoft 365, SharePoint, Teams, and Outlook. Per-agent pricing. End users free and unlimited. Your data never leaves your tenant.

Service desk

• Ticket queue with split-view preview, saved views, keyboard shortcuts, 60-second auto-refresh, snooze, channel column
• SLA monitoring with macro buckets and radial timers
• Automation rules engine with custom workflows
• Knowledge base — 24+ pre-built articles with contextual matching
• Service catalog seeded with 8 starter ITSM services
• Email-to-ticket via Microsoft Graph webhooks (~2 second delivery)
• Anonymous public web forms for guest intake
• 10 built-in reports with CSV / PDF export

Work management (Pro+)

• Projects with milestones, Gantt with dependency arrows, custom statuses and fields, recurring tasks, time tracking, workload view, calendar
• Boards (kanban) with WIP limits, parallel swimlanes, radial SLA timers, saved views
• Spaces for cross-team workstreams with Owner/Editor/Viewer ACL
• Cross-project Dashboards, Goals/OKRs, project templates, anonymous share links

HR workflows (Entra User Automation add-on)

• Onboarding: 50-field SOC 2 form, IT review queue, Approve & Provision, full Microsoft Entra user creation with manager + license + group assignment, audit dashboard
• Offboarding: Microsoft-canonical deprovision order, 24-hour Disabled-Revertible undo, manager attestation magic-link, securityReviewer dual-approval

Microsoft 365 native

• Teams Tab + activity feed + webhook notifications + presence + chat
• Outlook .ics calendar feeds, Microsoft To-Do sync, Send-to-Outlook
• Microsoft Graph PeoplePicker on every assignee / manager / successor field

Compliance and operations (Enterprise)

• Change Management with CAB Workbench, deployment windows, post-implementation reviews
• Release Management with DORA metrics
• Unauthorised-Change Detection — flags out-of-process configuration drift
• Extended audit-log retention for SOX, SOC 2, HIPAA, PCI, GDPR

Public API (Pro+)

• Per-tenant API keys with scoped permissions, HMAC-signed outbound webhooks, /tickets and /projects CRUD endpoints

Platform

• Custom branding · Multi-language (English, Afrikaans, isiZulu) · Dark mode
• Six-role RBAC: EndUser, Agent, Manager, Admin, HR, securityReviewer — with auto-created Microsoft Entra security groups
• Cmd+K command palette · @mentions via Microsoft Graph

Why Nexus365Desk

• 100% inside your Microsoft 365 tenant — data never leaves
• No extra servers, no third-party subscriptions, no per-customer hosting
• Works with existing Microsoft licenses
• Deploys in under 30 minutes via the web wizard

Pricing

• Starter — $15/agent/month ($12 annual) — up to 10 agents
• Pro — $29/agent/month ($23 annual) — unlimited agents, full work management
• Enterprise — $65/agent/month ($52 annual) — minimum 25 agents, Change Management + compliance retention

End users free and unlimited on every tier. Optional add-on: Entra User Automation +$10/agent/month — full HR-driven onboarding and offboarding with Entra provisioning, RBAC, and audit dashboard. 14-day free trial on Starter.