SupportBee — Shared Inbox & Help Desk

Your shared mailbox is holding your team back

How SupportBee works with Office 365

SupportBee connects to your existing Office 365 shared mailbox and adds the management layer that Exchange is missing. Your team keeps using email — they just get assignment, collision detection, and reporting on top. Setup takes 5 minutes.

• Email assignment: Every incoming email gets assigned to a team member. Nothing sits in a pile waiting to be picked up.
• Collision detection: See in real time when a teammate is already replying to the same email. No more double replies that confuse clients.
• Response time tracking: Know how fast your team responds without asking. Spot bottlenecks before clients complain.
• Knowledge Base: Build internal documentation for procedures, FAQs, and onboarding checklists. Reduce repetitive questions.
• Customer Portal: Give your clients a branded portal to submit requests, track status, and access documents (Enterprise plan).

Built for teams that use Office 365

Who uses SupportBee?

Simple, transparent pricing

• Startup plan: $17/user/month (annual) — Shared Inbox, Knowledge Base, Basic Integrations
• Enterprise plan: $21/user/month (annual) — Everything in Startup plus Customer Portal and Enterprise Integrations

14-day free trial. No credit card required.

Key features

• Shared inbox with email assignment and ownership
• Collision detection — see who's replying in real time
• Response time and workload reporting
• Knowledge Base for internal and external documentation
• Customer Portal for client self-service (Enterprise)
• Works with Office 365, Gmail, and any IMAP email
• Sign in with Microsoft for seamless access
• Integrations with Slack, Teams, Asana, Trello, and more
• No per-ticket or per-client pricing
• HTTPS encryption and two-factor authentication