AI for Healthcare

AI for Healthcare is a HIPAA-complaint, pre-built agentic AI application from Kore.ai that delivers healthcare-specific use cases, integrations, and compliance out of the box, accelerating time-to-value and ROI for payers, providers, and life sciences organizations.

Automate patient-facing, member-facing, and internal workflows with agentic automation, freeing staff to focus on care. Improve access to care, elevate patient and member experiences, and drive clinical and operational efficiency.

Microsoft + Kore.ai: Better Together for Healthcare

Microsoft provides the engagement and cloud foundation, while Kore.ai brings intelligence, automation, and healthcare execution. AI for Healthcare runs on Microsoft Azure AI Foundry, integrating with Dynamics 365 Contact Center, Microsoft Teams, Copilot, and Azure Communication Services to deliver a unified service resolution engine.

• Shorter deployment timelines enable faster ROI

• Enhances Dynamics 365 Contact Center with ready-to-deploy, compliant healthcare agents
  
  

What sets AI for Healthcare apart:

• Pre-trained healthcare AI agents ready to deploy

• Proven workflows for provider, payer and life sciences

• Pre-built EMR, health plan integrations

• HIPAA, SOC 2 Type II and GDPR compliant

Business impact:

• 40-60% containment with self service

• 20-40% admin cost savings

• 40-50% reduction in average handle time

• 15-30% claim rework reduction

• 10-30% no-show and call abandonment reduction

• Star ratings uplift from improved patient and member experience

Pre-built integrations:

• EHR and healthcare platforms: Epic, Oracle Cerner, NextGen, Denticon, Isabel, Javelina, Infermedica, Mediktor, and Artera

• CRM and ERP: Dynamics 365, Salesforce, Hubspot, SAP and others

• Customer service platforms: Dynamics 365 Contact Center, Genesys, NiCE, Five9 and others

• Channels: 20+ channels across voice, web, app, social including Microsoft Teams, Microsoft Copilot

• AI platforms: Azure AI Foundry and others

• Cloud: Azure and others

• 100+ other integrations

Key use cases:

Appointment management, Member management, Prior authorization automation, Benefits and eligibility check, Prescription management, Medical affairs

Enterprise-grade compliance:

HIPAA, SOC2 Type II, ISO 27001, GDPR, PCI DSS, FHIR R4 ready

Operating at enterprise scale:

• Handling 1 billion+ voice interactions for healthcare clients

• Top 3 US healthcare providers by revenue work with Kore.ai

• 1 in 5 Global Fortune 500 Healthcare firms are Kore.ai customers

Healthcare organizations can customize and extend AI for Healthcare using Kore.ai's industry-leading Agent Platform, enabling them to build, scale, and govern healthcare AI agents tailored to their unique clinical and operational needs.