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Konverso Virtual Agent
di Konverso
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Automate user support across channels with Konverso powered by Generative AI
Konverso’s Virtual Agent allows organizations to sidestep the 24/7 tsunami of internal correspondence by proactively responding and assisting with common employee issues related to HR, IT or procurement.
Answer instantly 24/7 with Generative AI
Konverso's Vistual Agent offers different possibilities to respond automatically with or without generative AI to your customers. It can retrieve the appropriate answers from your knowledge base. You can also create your own FAQs in Konverso's Virtual Agent.
Combine Chatbot and Live Chat for better support
For complex questions, Konverso's Virtual Agent can transfer customers to an agent online. Our Virtual Agent I learns from this data to improve its service over time.
Made for Non-Technical Teams
Konverso's Virtual Agent is a NO code platform. It is easy and intuitive for non-technical teams to operate it. Powered by generative AI, the platform keeps learning from all customer interactions while enabling full control.
PRODUCT FEATURES:
- Multilingual NLU in 20+ languages
- 100+ prebuilt conversational workflows
- 50+ pre-built connectors for ITSM, Digital workplace, RPA, etc.
- No code platform to design outbound campaigns
- AI Search & Intelligent Routing
- 35+ pre-built analytics
In uno sguardo
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