TOPdesk
di TOPdesk Teams Apps
Create TOPdesk tickets directly from Microsoft Teams messages
The TOPdesk application for Microsoft Teams enables operators to turn messages into TOPdesk tickets without leaving Microsoft Teams.
Requests and questions are often handled in Microsoft Teams. This application helps convert these messages into structured tickets, so relevant information is captured and followed up in TOPdesk.
Key capabilities
- Create TOPdesk tickets from messages in Microsoft Teams
- Reduce manual copying of information between Microsoft Teams and TOPdesk
- Keep relevant context when registering tickets
- Create tickets in Microsoft Teams and handle them further in TOPdesk
Requirements
- A TOPdesk account and environment are required to use this application
This application is intended for TOPdesk operators in organizations that use both TOPdesk and Microsoft Teams as part of their service management processes.\n\nIf you are new to TOPdesk, you can learn more about TOPdesk and how to get started on the TOPdesk website.
Learn more
For setup instructions and additional information, refer to the TOPdesk documentation portal.
Support
For support, contact your TOPdesk administrator or refer to the TOPdesk support page.
Funzionalità dell'app
- Può inviare dati tramite Internet
- Questa app può accedere alle informazioni personali nel messaggio attivo, ad esempio numeri di telefono, indirizzi postali o URL. Non è possibile leggere o modificare altri elementi presenti nella cassetta postale dell'utente. Consulta l'informativa sulla privacy dello sviluppatore per maggiori dettagli su come vengono gestite ed elaborate le informazioni personali.