Customer Insights Agent

Customer Insights Agent is an intelligent add-on to the Live Chat widget that helps human agents and BDMs respond faster and smarter. It surfaces actionable insights and upsell opportunities by analyzing past SMB interactions in real time. Customer Insights Agent supports with timely suggestions, performance metrics, and helpful tips - right in the flow of the conversation. With this AI-powered teammate, your SMB stays responsive, informed, and ready to turn every chat into a business opportunity.\n\nGetting Started\n Customer Insights Agent is an add-on to the Live Chat Widget. Learn more about how to set up Live chat and Customer Insights Agent here:Set up Live chat in Teams - Microsoft Teams | Microsoft Learn\n\nAI DisclosureThis agent for Microsoft 365 Copilot uses AI to generate insights and suggestions based on customer interactions. Users are encouraged to review AI-generated content before acting on it. The app is designed to support specific use cases related to SMB customer engagement. If user inputs fall outside the intended scope, the app will guide users back to supported topics.\nIf you come across any objectionable AI-generated content please reach out to us using the app feedback options (thumbs up and down)