Eplex AI

**Eplex AI: Culturally-Intelligent Email Coaching for International School Admissions**

Eplex AI helps admissions officers at international schools communicate effectively with families from diverse cultural backgrounds. Working directly inside Outlook, Eplex reads incoming enquiries and generates responses calibrated to the family's cultural context.

**Subscription Required:** Your school must have an active Eplex subscription to use this add-in. Visit eplex.ai for details.

**Six Powerful Features**

**DRAFT** - Generate culturally-appropriate email replies in seconds. Eplex analyses the enquiry, identifies the family's cultural context (Thai, Chinese, Japanese, Korean, International, or Agent), and produces a draft inserted directly into your Outlook reply.

**COACH** - Get instant feedback on your draft's cultural appropriateness before you send.

**CALL** - Prepare structured talking points for phone conversations with prospective families, adapted to their cultural communication preferences.

**MESSAGE** - Convert email drafts to WhatsApp, LINE, WeChat, KakaoTalk, or SMS format for informal channels.

**TOUR** - Generate campus tour preparation briefs as downloadable Word documents (.docx), covering family background, cultural considerations, and talking points.

**TRANSLATE** - Convert your English drafts to Thai, Chinese, Japanese, or Korean while preserving cultural nuance.

**Cultural Profiles**

- Thai: Warm professionalism respecting kreng jai

- Chinese: Evidence-focused, outcomes-oriented

- Japanese: Formal, precise, soft language

- Korean: Structured, data-rich

- International: Neutral professional English

- Agent: B2B partnership tone for education agents

**Built for Admissions Teams**

- Tracks 7 admission stages from New Lead to Enrolment

- School-scoped data isolation

- Role-based access: Super Admin, Admin, Officer

- 30-day automatic data retention policy

- All drafts require human review before sending

**How It Works**

1. Open an enquiry email in Outlook

2. Click the Eplex AI button in the ribbon

3. Select the cultural profile and admission stage

4. Choose your feature: Draft, Coach, Call, Message, Tour, or Translate

5. Review, edit, and send

**Security and Privacy**

- Runs on Google Cloud Platform (Vertex AI / Gemini)

- Microsoft Entra ID authentication (organisational accounts only)

- No user data used for AI model training

- Email content processed transiently, not stored

- Human review required before any communication is sent

**Support:** support@eplex.ai | https://support.eplex.ai