ASC Neo Cloud Services – Compliance & Analytics in the Azure Cloud

Cloud-Native Compliance Recording and Analytics

ASC Neo Cloud Services offers secure, tamper-proof, encrypted recording, quality management, and analytics. The solution is delivered directly from the Microsoft Azure Cloud.

Neo Cloud Services ensures compliant archiving and provides audit-ready access to all communications, including voice, video, screen, and chat.

Neo Cloud supports audit-ready recording, continuous quality improvement, and smart insights through integrated AI, whether in financial services, contact centers, or the public sector.

Why Choose ASC Neo Cloud Services

• Fully managed in Azure: No infrastructure or maintenance – fast and scalable deployment.
• Omnichannel compliance recording: Capture and archive conversations across all media types.
• AI-powered analytics: Detect trends, sentiment, and risk indicators automatically.
• Built-in quality management: Evaluate service quality with scorecards, templates, and dashboards.
• Certified security: Encrypted, geo-redundant Azure storage with tenant-specific access control.
• Region-specific hosting: Choose your preferred Azure region to meet data residency needs.

Key Features

• Legally compliant recording for voice, video, chat, and screen

• Geo-redundant storage with full encryption
• Intelligent transcription, keyword spotting, and policy-based risk alerts
• Quality monitoring with evaluation workflows and score-based assessments
• Configurable retention periods and audit logs

Use Cases

• Financial Services: Record, encrypt, and archive communications in compliance with strict regulations such as MiFID II, Dodd-Frank, PCI-DSS, and FCA. ASC Neo Cloud Services provides tamper-proof storage, audit-ready access, and customizable retention policies – ideal for banks, investment firms, and insurers operating in highly regulated environments.
• Contact Centers: Ensure communication quality and consistency through automated quality management tools. Evaluate agent performance, detect deviations from internal standards, and use AI-based analysis to improve service and regulatory alignment.
• Public Safety & Healthcare: Securely record mission-critical communications and sensitive interactions in line with industry-specific requirements such as HIPAA, GDPR, or national security standards. The solution provides encrypted, geo-redundant storage and ensures that only authorized users can access protected data.

Why choose ASC?

ASC is a leading provider of software and cloud solutions for omnichannel recording, compliance, and AI-based analytics with over 60 years of experience in communications. With subsidiaries in 15 countries, ASC delivers secure, regulation-ready recording solutions that help businesses meet global compliance standards.