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Zendesk Support for Outlook

oleh Zendesk Inc

(6729 peringkat)

Create and escalate seamlessly any email to a ticket in Zendesk Support

There are times when an email meant to be for support was sent to you or you would need to take an email conversation and create a support ticket out of it to handle your customer’s concern more efficiently and also collaborate with support team members. Zendesk Support for Outlook integration let you do this seamlessly by enabling you to copy any existing email including its attachments and create a ticket in Zendesk Support.

With just a few clicks you can create a new ticket in Zendesk from any email. Have control over the ticket by setting its status, type and priority to get the right attention needed from your support agents.

You will be prompted to log-in or create a Zendesk account during the initial use of the add-in.

Kemampuan aplikasi

Ketika digunakan, aplikasi ini
  • Dapat mengirim data melalui Internet
  • Aplikasi ini dapat membaca atau mengubah konten item apa pun di kotak surat Anda, dan membuat item baru. Aplikasi dapat mengakses informasi pribadi -- seperti isi pesan, subjek, pengirim, penerima, atau lampiran -- di item pesan atau item kalender apa pun. Tinjau kebijakan privasi pengembang untuk mengetahui informasi selengkapnya tentang cara pengelolaan dan pemrosesan informasi pribadi.

Sekilas

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https://store-images.s-microsoft.com/image/apps.7695.fa3b844e-a60d-4a08-9e9a-001a7af6f119.8595dab3-bea0-4b2a-88a5-99fdc5f5f1b9.62a6583f-6437-4e13-994a-b5fa196f9570.png
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