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LiveChat

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Enhance customer engagement with LiveChat's real-time messaging platform.

LiveChat is a customer service platform that enables businesses to communicate with website visitors in real time through chat. Founded in 2002, the software helps companies provide instant support, generate leads, and boost sales conversions.

Key features include customizable chat widgets, automated greetings, canned responses, file sharing, and visitor tracking. The platform integrates with 200+ tools including CRMs, e-commerce platforms, and help desks like Salesforce, Shopify, and HubSpot.

LiveChat offers a ticketing system for managing inquiries outside chat hours, detailed analytics and reporting, and AI-powered chatbot capabilities through integration with ChatBot. The software supports multiple agents, team management, and routing rules to direct customers to the right department.

Available across web, desktop, and mobile apps, LiveChat serves over 36,000 companies worldwide across industries including e-commerce, SaaS, finance, and travel. Pricing is subscription-based with tiered plans for teams of various sizes.

Áttekintés

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