Archiver by Entergrade

Archiver is a modular data and analytics platform that centralizes Microsoft Teams Phone, presence, room utilization, and Microsoft 365 configuration data into a single customer-controlled Azure environment. Designed for organizations that need operational visibility, audit-ready reporting, and deeper insights than native tools provide, Archiver transforms raw Microsoft 365 telemetry into actionable intelligence.

As a Microsoft Solutions Partner with an Advanced Calling for Microsoft Teams Specialization, Entergrade has designed Archiver to align with Microsoft’s best practices for data extraction, retention, and operational governance.

Modules:

Archiver has a variety of modules that can be purchased based on your organization’s needs. Each module comes with prebuilt Power BI reporting templates, enabling you to transform your siloed Microsoft 365 data into actionable business intelligence.

· Call Analytics & Call Detail Records (CDR): Collects and structures Teams call logs, call sessions, queue statistics, SIP metadata, and agent performance indicators

· Teams Presence & Workforce Insights: Aggregates Teams presence telemetry to reveal availability patterns, coverage trends, and overall workforce behavior

· Room Utilization & Health Analytics: Extracts Microsoft Teams Rooms usage, occupancy, and incident data to support room planning and optimization

· Gateway Monitor (SBC Monitoring): Monitors Direct Routing SBC health and alerting conditions, enabling proactive response and improved telephony reliability

· Copilot: Provides organization-wide insights on AI usage and adoption

Benefits

· Improve operational visibility across teams, call queues, devices, and rooms

· Support audit and compliance workflows

· Strengthen service reliability by monitoring call paths, queue performance, and Teams Phone topology

· Enhance workforce and resource planning with presence and room utilization insights

· Monitor AI adoption and ROI with insights on Copilot usage and user behavior

· Accelerated decision-making with ready-to-use Power BI templates

Ideal For

· Organizations using Microsoft Teams Phone at scale

· IT teams responsible for Microsoft 365 governance, configuration management, or service reliability

· Operations and CX teams who require call analytics and queue performance data

· Compliance, audit, and security teams needing structured Microsoft 365 telemetry

· Enterprises with data residency, sovereignty, or retention requirements

Get Started

With Archiver, you can begin capturing operational data within minutes. Simply enable Archiver and connect it to your Azure SQL instance. This setup ensures you retain full control over your data at rest and its retention policies. Entergrade’s onboarding team supports configuration, tenant permissions, and alignment with your reporting needs.