Retailers today face mounting pressure: rising labor costs, increasing product complexity, high associate turnover, and customers who expect fast, accurate answers. Store employees must deliver exceptional service while navigating operational tasks, policies, and systems...often without immediate access to the right information.

Commerce Companion is Sunrise Technologies' AI-powered solution designed specifically to support frontline retail workers in their day-to-day store operations.

Commerce Companion is a collection of intelligent, task-focused AI agents built on an orchestration model. Each sub-agent is designed to perform a specific function, from answering operational questions to guiding employees through store procedures, while working together as a unified digital assistant.

These agents connect directly to critical business systems and internal knowledge sources, including:

By securely accessing live data sources, Commerce Companion ensures responses are accurate, relevant, and up-to-date.

Commerce Companion was built using the Dynamics 365 MCP Server and can integrate with the platform of you organization's choice. When deployed through Microsoft Copilot Studio, it can be delivered directly within Microsoft Teams, giving store associates a familiar, accessible interface without introducing new tools or complexity.

Commerce Companion transforms everyday store questions into intelligent conversations, equipping associates with the knowledge and tools they need to operate efficiently and serve customers with confidence.