VIAcode Incident Management System for Azure

VIAcode Incident Management System is a specifically built-for-Azure cloud-born ticketing system that combines a powerful incident management engine with out-of-the-box integration with Azure platform. It creates a process around alerts, recommendations and threats in order to foster individual and organizational accountability. It helps visualize operational maturity and compliance.

Incident Management

Ability to set SLA for incident types

Custom attributes

Full text search

Knowledge base of Azure best practices

Azure integrations

Ability to escalate incidents to appropriate Azure DevOps projects

Ability to execute remediation actions using Azure Automation runbooks

Seamless platform integration with Azure portal, Azure Active Directory, Office365

Connectors

Azure Monitor

Azure Advisor

Azure Sentinel

Plans and Pricing

Core incident management functionality is available for free!

Check the “Plans” tab to see premium features

All premium features are free with VIAcode Managed Services

Deployment Steps

Follow the deployment guide

Review available Premium Connectors and install it from Azure Marketplace

Contact us for more information.