Logistics Digital Coworker

Logistics Digital Coworker is an AI-powered SaaS solution that brings intelligent agentic automation to last-mile logistics operations. Designed for enterprise shipping, fulfillment, and customer operations teams, the solution embeds directly into Microsoft Teams as a digital coworker—responding to natural language requests about shipment status, delivery exceptions, customer escalations, and carrier performance. It uses a secure hybrid architecture: AI orchestration and common data models are hosted in the ISV’s Azure infrastructure, while customer-specific data, telemetry, and integrations remain within the customer’s Azure tenant. The solution solves common challenges like shipment visibility gaps, chargeback issue reduction, and logistics insight tracking by providing always-available, intelligent assistance that reduces operational overhead and improves service levels.