Financial Engine for Wellbeing

Solution Objective:

Banks can offer capabilities through the digital channels. Offering capability with empathy can create the unique differentiator. •Identify anomalies in customer financial pattern •Establish a higher degree of trust & satisfaction •Engage customers driven by each customer’s need, behavior & preferences •Navigate customers to their Next Best Action optimizing financial wellbeing •Converting every customer touchpoint to context driven and meaningful experience •Provide Omni channel experience with increased financial awareness Bank and FIs can leverage this cloud based solution built on Azure platform via using Azure Data Factory, Azure Synapse Analytics (Studio) and Azure App Services. This Assessment will help to validate the fitment and build the confidence before implementing this unique AI ML based solution across their all existing customers. This solution can be a game changer experience for Retail Banking Customers and Small Business Banking Customers.

Solution Approach: • Identify anomalies in customer financial pattern using Azure Data & AI services and Azure Synapse Studio • Proactively engage customer through Hyper-Interactive dashboard through Azure App Service WebApp with API enablement • Offering help through video conversation for reducing customer financial crisis using Azure Communication Service • Azure native Security, Monitoring and DevOps services are leveraged to ensure security and operational excellence for the application. • Create 360° of each customer with actionable recommendation Expected Outcome of the Assessment: The Fitment of this solution in form of SaaS offering where Azure App Service exposes the complete solution to end users in different digital channels mobile, web, desktop adhering to compliance, data security, privacy and encryption. Resulting instantly engage customer through educating and providing actionable recommendation.