Infobip Cloud Contact Center Solution | Conversations

Drive efficiencies, provide a personalized customer experience, and empower agents to perform at their best with a cloud contact center solution that supports engagement on all the channels your customers use.

Provide the best contact center service on every channel

• SMS
• RCS
• WhatsApp
• Viber for Business
• ViberBots
• Messenger
• Voice calls
• Video calls
• E-mail
• LiveChat
• Telegram
• Google Business Messages
• Social Media (Facebook and Instagram Posts, Twitter, Google Play Store)
• Instagram Direct Messaging
• KakaoTalk
• Line
• Apple Messages for Business

Azure consumption commitment benefit

This service will contribute towards your organization's Microsoft Azure consumption commitment if your organization has one of these agreements:

• Microsoft Azure consumption commitment (MACC)
• Azure commit to consume (CtC)

Fast and contextualized support

Interact with your customers over the channels they love. Unify your communication and deliver great customer experiences that will increase satisfaction and retention.

Happy employees – happy customers

Equip your team to do their job in a smart way by having all the information that they need at their fingertips. An all-in-one solution in one workspace, improving the employee experience and performance.

Let the work flow

Use accurate data insights to improve both operations and business. Automate repetitive tasks with easy-to-set-up workflows. Bring context directly to the agent panel reducing resolution time.

Work from anywhere

Easy to scale, fast to onboard, and simple to use. Your agents and field support can provide customer service from their desktop or on the go with Infobip Conversations’ mobile app..

Custom Offering

Are the offered packages not suited to your needs? Would you like to bundle other services? Contact us and our experts will configure a custom offer for your business.