Nicereply

Measure Customer Satisfaction

Track the quality of your customer experience (CX) with Nicereply – a customer satisfaction survey platform built for Outlook. Survey your customers straight from Outlook. See customer satisfaction data pushed to Outlook tickets without ever having to leave the Office add-in.

To use the Nicereply for Outlook add-in you must have a Nicereply account. Start a free 14-day trial.

If you have any questions about Nicereply for Outlook, ask us at contact@nicereply.com.

How does it work?

Measure customer satisfaction via a survey at the bottom of every email after resolving a ticket or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score.

Key features:

• Measure metrics that matter. Choose from CSAT, NPS, and CES. Mix and match if needed.
• Benefit from In-signature surveys to ask customers for feedback at the bottom of every email reply – identify

  unhappy customers and turn them into satisfied customers before it's too late.

• Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and

  customer experience.

• Seamlessly integrate Nicereply with your Outlook setup in just a few clicks. Once set up, there is nothing you

  need to do

• Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.
• See all your customer insights & feedback data in a clean, easy-to-navigate dashboard.
• Recognize your best agents with leaderboards and drill-down stats per team and agent.
• Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox,

  or MS Teams channel.

Nicereply is trusted by hundreds of companies like Tile, Jysk, Lenovo, ESET, and GoodReads

To use the Nicereply for Outlook add-in you must have a Nicereply account. Start a free 14-day trial.

Additional information
This add-in can access and modify personal information in the active message, as the body. It may send this data to a third-party service. Other items in your mailbox can’t be read or modified.