Helpshift - Support Analytics

Helpshift Support Analytics offers comprehensive insights for customer support managers by providing the necessary​ data​ to optimize the support experience​ for your users​. These analytics include ​an ​easy-to-understand dashboard overview as well as detailed reports. ​With this report, you will be able to efficiently analyze metrics such as CSAT, response, and resolution times, ​and also measure volume and backlog​ trends​. Customer support managers ​will be able to​ isolate and analyze key metrics by app name, platform, agent, tags, languages, and more.