https://catalogartifact.azureedge.net/publicartifacts/avayausa1617993912912.avaya_infinity-8368dad2-c9ba-4f6c-985e-f4f66129a23a/image0_AvayaLogo216.png

Avaya Infinity™

par Avaya LLC

Avaya Infinity™ - a comprehensive enterprise CX platform designed for the AI age.

Contact happens once. Connection is forever.

Transform the contact center into the center of customer connection.

Avaya Infinity™ is a customer and employee experience platform that unifies tools, communication channels, and AI, facilitating intelligent interactions via voice, video, chat, email, and more. It integrates with CRM and back-office systems for a seamless experience. Businesses can optimize workflows using low-code/no-code orchestration. Enterprise data becomes actionable in real-time for interactions, customer journeys, and task automation, with AI-driven insights enabling personalized experiences. The Avaya Infinity™ platform flexibly orchestrates AI, including large language models and specific task AI. Both on-premises and cloud deployments are supported for agility, scalability, and security.

  • Get the advantages of cloud with the security and data sovereignty of on-prem – Deploy one universal, modern architecture and code base.
  • Infuse omnichannel conversations with AI-driven workflows - Enable fluid interactions across channels, orchestrated with workflow and task automation.
  • Hyper-personalize experiences for customers and employees - Transform fragmented data into actionable, real-time context for tailored experiences.
  • Connect and orchestrate without heavy lift integrations - Accelerate enterprise integration, customization, and low-code/no-code workflow creation.
  • Rapidly adapt with AI-agnostic orchestration - Manage multiple models, balance costs with performance, and implement guardrails. Avaya Infinity platform supports Model Context Protocol, delivering an open, AI-power ecosystem for creating connections.

    • Vue d’ensemble

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    https://catalogartifact.azureedge.net/publicartifacts/avayausa1617993912912.avaya_infinity-8368dad2-c9ba-4f6c-985e-f4f66129a23a/image4_1767037062AvayaInfinityPlatformScreenshot.png