SHI Azure Managed Services US

This Azure managed services offer provides comprehensive support, guidance, and operational management for your cloud environment.

Service includes:

• Level 1 technical support of the Azure Platform with escalation to Microsoft
• Cloud architect level technical support of the Azure Platform
• Designated Technical Account Manager assigned to your organization
• Annual Cloud Architecture Reviews to ensure that you're following best practices
• Support and management for a designated list of operating systems
• Onboarding program to define a list of runbooks
• Best practice configuration of Azure services
• Patch management for designated operating systems
• Monitoring for automated alerts based on system events and defined metric criteria
• Deployment of new infrastructure based on agreed-upon customer service runbooks

This managed service is designed for customers who prefer to have their Azure environment managed and operated on their behalf, including ongoing monitoring, maintenance, and operational support.