tryvium - Unify Certified Teams AI Contact Center

tryvium is a Microsoft Teams–native, AI-powered Cloud Contact Centre (CCaaS) and service orchestration platform that unifies customer and employee service operations while coordinating AI agents, human agents, and enterprise systems in real time. Built on Microsoft Azure, tryvium transforms Teams into a platform for self-service, assisted service, and AI-led orchestration. More than a contact centre solution, it acts as the orchestration and execution layer between today’s service operations and the future of AI-led service.

Click here to view a Demo video of tryvium, our Unify certified AI contact center.

Why tryvium?

Most service platforms force organisations to choose between legacy human-led queues and isolated AI automation. tryvium connects both - enabling organisations to preserve current workflows while progressively introducing AI-led, human-governed service inside Teams. This enables modernization without disruption by maintaining operational continuity, allowing to transition at their own pace without replacing current platforms.

• From queue-based support → AI-led, resolution-driven service
• From fragmented tools → orchestrated service operations inside Teams
• From siloed employee and customer support → one common execution platform

Customer Value & Business Outcomes

• 4× ROI on Microsoft Teams investment
• 45% ticket deflection via AI self-service
• Up to 60% reduction in Average Handle Time
• 25% increase in interactions handled per agent
• 30% higher resolution rates
• 85%+ First Contact Resolution
• 20% improvement in CSAT / NPS
• 30–40% reduction in supervisor effort
• Deploy in weeks, not months, with flexible pricing

What makes tryvium different?

Teams-Native CCaaS + Service Orchestration

Deliver omnichannel engagement, agent experience, and analytics within Microsoft Teams, without separate systems.

Real-Time Orchestration and Execution

Coordinate AI agents, human agents, and enterprise workflows in real time moving beyond fragmented bot → queue → agent models.

Proven in ITSM, Extended to Customer Service

Initially proven in ITSM and enterprise service operations, Tryvium now extends the same orchestration model into contact centre and customer service environments.

Unified Employee + Customer Service

One platform across ITSM, employee support, shared services, and customer operations reducing silos and enabling a common service execution model.

AI led, Human-Governed

Automate repetitive work with AI while maintaining human oversight, escalation, governance, and operational control inside Teams.

Built on Microsoft

Native to Teams and Azure, and aligned with Microsoft security, governance, and enterprise systems including ITSM, CRM, and Power Platform.

Industry use cases and Proven Impact

• BFSI – AI-driven support for regulated high-compliance environments | Reduced chat abandonment to <1%
• Healthcare – Secure, digital-first patient and staff support | Increased digital adoption from 37% to 71%
• Retail & E-commerce – Multilingual, high-volume engagement | Improved first contact resolution from 70% to 85%
• IT & Shared Services – AI-led ITSM and service desk modernisation, with multilingual support across 21+ languages without additional staffing

Built for the transition to AI-led Service

As AI capabilities mature, organizations can progressively shift execution from humans to AI while maintaining governance, continuity, and operational control. tryvium is the bridge between how service operates today and how it will operate in the future.

Reach out to us today to schedule your Demo and start your contact center modernization journey.

sales@tryvium.ai | +1 732-283-0499 x 251 | www.tryvium.ai