TeamsDesk
par Query Minds LLC
Help desk to create and manage support tickets.
TeamsDesk is a powerful and user-friendly help desk solution designed natively for Microsoft Teams. It helps IT, HR, facilities, and internal support teams streamline service requests without leaving the Teams environment.
Supported clients: Microsoft Teams (desktop, web, and mobile).
With TeamsDesk, users can:
- Submit tickets directly in Teams through an intuitive personal tab.
- Track requests with real-time status updates and notifications.
- Collaborate with agents using comments and file attachments.
- Gain insights with KPIs and workload trends.
- Customize categories, fields, and workflows to match your process.
- Integrate with Microsoft 365 services, including Outlook-based email intake.
Target audience:
- IT service desks, HR/People Ops, Facilities, and internal support teams serving employees.
Requirements and limitations:
- Requires an active Microsoft 365 work or school account to sign in.
- Teams admin consent may be required on first install to enable single sign-on and Microsoft Graph permissions.
- Provides a personal app experience in Teams.
- Some admin configuration (for example, mailbox connections) may open in a web view surfaced from within the Teams app. Any workflows outside Teams are optional and clearly separate from in-Teams functionality.
Getting started and support:
- Sign up: Install in Microsoft Teams and sign in with your work account.
- Get started: https://teamsdesk.queryminds.com/
- Publisher documentation (for admins): https://teamsdesk.queryminds.com/docs/admin
- Help / Support: https://teamsdesk.queryminds.com/#contact
- Contact us / Book a demo: https://teamsdesk.queryminds.com/demo/
By bringing help desk capabilities directly into Microsoft Teams, TeamsDesk improves productivity and transparency for employees and agents.
Fonctionnalités de l’application
- Peut envoyer des données via Internet
- Cette application peut accéder aux informations personnelles contenues dans le message actif, dont les numéros de téléphone, les adresses postales ou les URL. Les autres éléments dans votre boîte aux lettres ne peuvent pas être lus ou modifiés. Passez en revue la politique de confidentialité du développeur pour plus de détails sur la gestion et le traitement des informations personnelles.