ASC Recording Insights
par ASC Technologies AG
Legally compliant recording, archiving and AI data analytics within Microsoft Teams
Legally compliant recording, archiving and AI data analytics with Recording Insights from ASC
Recording Insights offers users a compliant recording and analytics solution for their entire communications. Microsoft’s Azure AI Services transcribe audio to text and Natural Language Processing facilitates automated categorization, emotion detection, and translation directly in the app.
Service quality, legal security, and big data
Excellent service quality, fulfilling legal regulations and compliance guidelines, handling huge amounts of data: being the central hub for companies of any industry, contact centers are facing permanently increasing challenges. Due to directives such as MiFID II and FinVermV, particularly banks and insurance companies are legally obligated to record all consultation calls and professional advice. Recording Insights helps to record communication in compliance with the law as well as to analyze its content, to evaluate internal processes, and to identify market trends.
Unlock the Future with the AI Policy Engine! - Leverage the power of AI in Recording Insights to reduce compliance risks and become more efficient. Our advanced AI technology automatically monitors 100% of your communications, aiding in compliance efforts. The AI Policy Engine identifies keywords, categories, phrases, and patterns from transcriptions or provides relevant insights by just answering your questions. Utilize our dashboard to review policy outcomes and set up alerts for detected items.
Get smarter access with the Recording Insights Agent for Microsoft 365 Copilot. Boost your efficiency by seamlessly retrieving specific conversations directly within your Microsoft 365 Copilot. Just ask – the insights are at your fingertips.
Advantages at a glance
- Application integrated with Microsoft Teams.
- Compliant recording of all Microsoft Teams communications (audio internal/external, chats, meetings, video, screen share, content, etc.)
- No third-party application required for streamlined user experience
- Meet compliance regulations such as Dodd-Frank, MiFID II, HIPAA, PCI-DSS, FCDPA and other
- Leveraging insights within Microsoft's Cloud for Financial Services
- Archive in Microsoft Azure in selectable geographical regions/locations including BYOS support
- Tenant-specific encryption of data incl. Customer-Managed Keys (BYOK) support and Key Rotation
- Multi-Region Storage support
- Quick and easy deployment thanks to “Click & Buy” (onboarding in less than a day!)
- User matching via Microsoft Entra ID
- Powerful, proactive insights using Azure AI Services
- Summary, sentiment detection and keyword spotting with Azure OpenAI Services
- Recording Insights Agent for Microsoft 365 Copilot
- Integrating with Microsoft Dynamics 365 to add recordings to the contact/account/project
- Supported are Teams desktop and browser clients, Outlook and Microsoft 365 clients as well as mobile (iOS/Android) devices.
New to Recording Insights?
For more information, sign-up or help please visit https://www.asctechnologies.com/contact/ and select your request.
In order to use the app users need an active ASC recording license.
Fonctionnalités de l’application
- Peut envoyer des données via Internet
- Cette application peut accéder aux informations personnelles contenues dans le message actif, dont les numéros de téléphone, les adresses postales ou les URL. Les autres éléments dans votre boîte aux lettres ne peuvent pas être lus ou modifiés. Passez en revue la politique de confidentialité du développeur pour plus de détails sur la gestion et le traitement des informations personnelles.