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RingCentral RingCX for Dynamics 365
https://catalogartifact.azureedge.net/publicartifacts/ringcentral1716252114395.ringcx_for_dynamics_365-c37d4c43-6adc-452c-8f91-d1656f9de4cf/image6_rclogo.png

RingCentral RingCX for Dynamics 365

par RingCentral RingCX

Smarter customer experiences made simple

Omni-channel customer engagement

  • Handle inbound voice calls, live chat interactions, and more directly from your account within Dynamics 365.
  • Give your agents a complete view of the customer journey so they can serve customers better.

Tight integration with your Dynamics 365 CRM data

  • Quickly identify customers for personalized experiences.
  • Easily create new tickets or update existing ones for faster after-contact work.

Easy to deploy and use

  • Prebuilt integration to deploy in hours, not weeks.
  • Use you browser on any platform (Windows®, Mac®), no software installation is needed.

Note: This integration is compatible with Channel Integration Framework 1.0 and is not currently supported on Channel Integration Framework 2.0.

Vue d’ensemble

https://catalogartifact.azureedge.net/publicartifacts/ringcentral1716252114395.ringcx_for_dynamics_365-c37d4c43-6adc-452c-8f91-d1656f9de4cf/image4_Dynamicsvoicewithscript.png
https://catalogartifact.azureedge.net/publicartifacts/ringcentral1716252114395.ringcx_for_dynamics_365-c37d4c43-6adc-452c-8f91-d1656f9de4cf/image2_Dynamicsdigitalwithscreenpop.png
https://catalogartifact.azureedge.net/publicartifacts/ringcentral1716252114395.ringcx_for_dynamics_365-c37d4c43-6adc-452c-8f91-d1656f9de4cf/image5_Dynamicsdigitalinteractionhistory.png
https://catalogartifact.azureedge.net/publicartifacts/ringcentral1716252114395.ringcx_for_dynamics_365-c37d4c43-6adc-452c-8f91-d1656f9de4cf/image7_Dynamicscreatenewaccount.png
https://catalogartifact.azureedge.net/publicartifacts/ringcentral1716252114395.ringcx_for_dynamics_365-c37d4c43-6adc-452c-8f91-d1656f9de4cf/image0_Dynamicscallbacks.png