Whetstone - Communication Intelligence

Turn every patient conversation into a chance to get better. Whetstone reads the encounter transcript your ambient AI scribe already produces and scores the quality of clinician–patient communication on every visit — then gives each clinician clear, private, evidence-based feedback the moment their note is ready. No new devices, no recordings to upload, no change to the way clinicians already work. From there, feedback becomes training. Clinicians can open a deep-dive analysis of the full encounter — designed for CME eligibility — and move straight into targeted practice: educational modules and simulated-patient AI role-play that rehearse the exact behaviors their scores flag. Every score and every lesson is anchored to 30+ published, evidence-based communication frameworks, from motivational interviewing to delivering serious news. Health systems measure nearly every clinical skill — except the conversation. Yet communication failure is a factor in roughly 30% of malpractice claims, driving 7,000+ claims and $1.7B in losses over five years, at an average of about $237K per claim (CRICO Strategies). Patients are about twice as likely to follow their treatment plan when their clinician communicates well (DiMatteo), and clinician communication is a leading driver of HCAHPS scores, which feed Medicare value-based payments. Whetstone makes this invisible skill visible, measurable, and coachable — system-wide. Whetstone is built for health systems. Individual feedback is private to the clinician by default; leadership sees de-identified aggregates only. Coaching data lives outside the medical record as professional-development data. Hosted in Microsoft Azure, HIPAA-ready with a signed BAA. Deployment is a configuration step, not an IT project. Built for chief medical officers, quality and safety leaders, risk management, patient-experience teams, and GME leaders at health systems using Microsoft Dragon Copilot. Requires an active Microsoft Dragon Copilot license. Priced per user; final pricing depends on the plan and number of licensed clinicians.