Broadvoice GoContact Integration for Dynamics 365
par Broadvoice
Embed contact center capabilities within Dynamics 365 CRM for a unified customer service experience
Embed contact center capabilities directly within Dynamics 365 for a more connected customer service experience. GoContact appears as a dedicated panel inside Dynamics, so agents can manage calls, access customer records, and capture outcomes without switching systems.
Every Tab Switch Adds Friction
When agents move between contact center and CRM tools, they spend more time searching, copying information, and manually updating records. GoContact brings call handling into Dynamics so agents can stay in one workspace throughout the interaction.
GoContact Lives Inside Dynamics
Agents log in from within Dynamics, select their queue or campaign, and manage inbound and outbound calls directly from the embedded panel.
Nothing Falls Through the Cracks
At the end of each call, agents select the outcome or wrap-up code, and interaction details are saved to the contact record. This helps reduce manual logging and maintain a clearer, more consistent customer history.
Key Capabilities
- Embedded GoContact panel inside Dynamics 365
- Inbound and outbound call handling
- Queue and campaign selection within the CRM
- Call outcomes and wrap-up codes saved to the contact record
- Interaction details captured directly in Dynamics
- SAML authentication with secure token storage
- Compliance-ready audit trails
- Support for more than 1,000 concurrent agents per tenant