Resolve

Resolve brings AI-powered incident management directly into your Microsoft Teams workspace — with no third-party tools to install and no new accounts to set up. It works with the people already in your workspace and adapts to your industry context, so your team can report, route, and resolve incidents without ever leaving Teams.

Key Features

• Smart Pre-submission Check: Before a ticket is created, Resolve scans for similar open cases you can subscribe to and surfaces relevant playbooks that may resolve the issue on the spot — cutting duplicate tickets and getting your team to a solution faster
• Automated Triage: AI summarizes each incident, classifies it as an incident or service request, applies the right tags, and sets a priority based on severity and context — so critical issues get attention first
• Intelligent Routing & Assignment: Incidents are routed to the team with the right expertise and assigned to an available responder, with no manual handoffs
• Out-of-Office Redistribution: When a responder is unavailable, Resolve automatically reassigns their incidents to keep coverage continuous
• Incident Similarity & Recurrences: Resolve automatically groups related incidents into similarity clusters based on how they're connected — such as a shared root cause, vendor, or location, with the clustering tailored to your organization — so you can act on recurring patterns instead of spotting them in hindsight
• Playbooks Knowledge Base: Turn closing notes into reusable playbooks, building a knowledge base that helps your team resolve similar incidents faster over time
• Real-Time Collaboration & Notifications: Work on incidents together within Teams and stay informed with live updates on changes and resolutions
• Analytics Dashboard: Track active incidents, resolution times, rates, and volumes with real-time statistics across your organization
• Industry-Specific Intelligence: Pre-configured categories, tags, and response team templates tailored to your industry
• Enterprise-Grade Security: Your data is encrypted, with attachments stored in your own Microsoft 365 account

Benefits

• Cut duplicate tickets by surfacing similar cases and playbooks before an incident is created
• Get to a solution faster with AI-driven triage, routing, and prioritization
• Spot recurring problems early with automatic incident similarity clusters
• Build a knowledge base that grows from your team's own resolutions
• Ensure continuous coverage with automatic out-of-office redistribution
• Gain complete visibility into incident patterns and performance trends
• Make data-driven decisions with real-time analytics and reporting
• Keep all incident management centralized within Teams
• Scale incident management as your organization grows

Getting Started

Install Resolve directly from the Microsoft Teams app store and let our setup wizard guide you through team configuration and preferences. Start creating incidents immediately!

Who is it for?

Resolve is built for IT teams, support departments, operations teams, and any organization that needs to manage and resolve incidents efficiently — without leaving Microsoft Teams.

Support & Resources

• Documentation: Guidelines
• Contact: Contact Us
• Website: Visit Our Website

Supported clients

• Microsoft Teams
• Microsoft 365
• Outlook

If you need more information, come across any objectionable AI-generated content, or have any question at all, please reach out to us at contact@knbases.com.