Windmill Support

Windmill Support brings Windmill's engineering support team directly into Microsoft Teams, so customers can ask for help in the same channel where their team already collaborates — no separate portal, ticket queue, or email thread.

Designed for team-wide collaborative support

Windmill Support installs in a Teams channel or group chat so the whole team benefits from a single connection, not just one user:

• Any channel member can @-mention the bot to ask Windmill engineers a question. No per-user install or sign-in.
• The question, the engineer's reply, and any follow-up are visible to everyone in the channel, so colleagues can chime in with context, share workarounds, and confirm a fix worked — all in the same thread.
• Past support threads stay in the channel as a searchable team knowledge base; new members can scroll back to find prior answers.
• Multiple team members can collaborate inside one thread (sharing screenshots, adding context, confirming resolution) without re-explaining to each other.

There is no personal-scope variant by design — keeping support in your team's shared channel is the whole point.

Who it's for

Customers on a Windmill Enterprise Edition subscription whose engineering, data, or platform teams already collaborate in Microsoft Teams. New to Windmill? Start a free trial from https://www.windmill.dev/pricing.

How it works

• An administrator on your Windmill account generates a one-time 6-digit link code from the Windmill customer dashboard.
• The administrator adds Windmill Support to a Teams channel, pastes the code in that channel, and the bot confirms the link within seconds. The connection then serves the whole channel — anyone in it can use the bot.
• Any Teams message in the channel that @-mentions Windmill Support is forwarded to our engineers as a private thread on our side.
• Replies from our engineers come back into the same Teams thread, visible to every channel member.

Bot commands

• "@Windmill Support help" — in-channel refresher on what we see and how to share files.
• "@Windmill Support file" — one-time secure upload link for logs, screenshots, or repros (link expires in 15 minutes, single-use).

Privacy

• Only messages where you @-mention Windmill Support are forwarded. Plain channel chatter without an @-mention stays private to your team.
• We do not access Microsoft Graph or any other Microsoft 365 data beyond what Bot Framework provides (basic profile + conversation reference).

Account dependency

Requires an active Windmill account. Without one, the bot has nothing to connect to. Sign up or start a free Enterprise Edition trial at https://www.windmill.dev/pricing.

Limitations

• The bot only forwards messages that @-mention Windmill Support. Other channel messages are ignored.
• File attachments larger than 25 MB are skipped; the bot tells you in-channel when that happens.
• One Teams channel links to one Windmill account at a time. Disconnect anytime; forwarding stops immediately.

Get started, help, and contact

• Learn more / start a trial: https://www.windmill.dev/pricing
• Setup guide: https://www.windmill.dev/docs/misc/support_and_sla#microsoft-teams-support-bridge
• Full documentation: https://www.windmill.dev/docs
• Contact: support@windmill.dev