Plain
par Plain
Customer support for Microsoft Teams or wherever else you work with customers
Plain helps support teams manage customer conversations from Microsoft Teams alongside every other support channel — in one structured platform.
**What Plain does inside Teams:**
Connect your shared Teams channels to Plain so that customer messages are automatically tracked as conversations you can assign, prioritize, and resolve — all without leaving Teams. Your support team can reply directly in Teams while Plain handles the structure behind the scenes: setting clear ownership, enforcing SLAs, and giving you real-time visibility into response times and team performance.
**What Plain does outside of Teams:**
Plain is a dedicated support platform where your team can manage conversations from all your support channels — including email, chat, and Teams — in one place. The Plain platform provides a unified view of all customer requests, reporting and analytics across channels, workflow automations, and a Help Center. Configuring SLAs, managing team assignments, and accessing detailed reporting are done within the Plain platform at [app.plain.com](https://app.plain.com).
**Who Plain is for:**
Plain is built for support teams that manage customer relationships across multiple channels and need structured workflows, clear accountability, and performance insights as they scale.
**Limitations and requirements:**
To use this app, you must have an active Plain account. If you do not have an account, you can start a 14-day free trial at [https://www.plain.com/channels/microsoft-teams](https://www.plain.com/channels/microsoft-teams/?utm_source=teams-marketplace).
**Links:**
- Sign up or start a free trial: [https://www.plain.com/channels/microsoft-teams](https://www.plain.com/channels/microsoft-teams/?utm_source=teams-marketplace)
- Get started and product documentation: [help.plain.com](https://help.plain.com)
- Contact support: [help.plain.com](https://help.plain.com)
- Website: [plain.com](https://www.plain.com)
Fonctionnalités de l’application
- Peut envoyer des données via Internet
- Cette application peut accéder aux informations personnelles contenues dans le message actif, dont les numéros de téléphone, les adresses postales ou les URL. Les autres éléments dans votre boîte aux lettres ne peuvent pas être lus ou modifiés. Passez en revue la politique de confidentialité du développeur pour plus de détails sur la gestion et le traitement des informations personnelles.